New Lanark Mill Cafe

Wonderful day spent at New Lanark Mills, however badly tarnished by the appalling food offer, rip off prices and haphazard service in this so called cafe. Reading the other reviews it is clear the operator of this business (council? ) has any interest in providing a quality experience. As a Scot, I was embarrassed to see a group of overseas visitors so unimpressed they walked out! The management of the Trust need to get a grip of this situation, either improve or terminate the franchise. To continue to do nothing is simply undermining the overall visitor experience and worse by tarnishing the good reputation of Scottish food and service.less

terrible terrible terrible.....total rip off and substandard food...no choice, sandwiches hand made wrapped in cling film and thrown in a pile, avoid of you have allergies as no listing of what's in them. Scones just felt apart into crumbs the minute you cut into them. No prices shown.....that's because they are extortionate!!! I had choc fudge slice was dry as bone and like proper fudge on inside just awful. Dirty , needs a good clean and presentation of what they did have needs attention. Far too costly for a family meal or snacks. Toilets stunk of poo but we were first in and later on when using this bad smell still there so drains a problem. Avoid at all costs (pardon the pun)less

Met up with family members here, waited 30 minutes for a couple toasties and soup, other tables that arrived after us were served first and when the food finally arrived it was very disappointing, £5+ for a tiny toastie with a single slice of cheese inside, chips dripping with oil, soup wasn't the type of soup that we were told, ordered a BLT on brown bread with mayo, was brought white bread with no mayo. Very overpriced for what we got. Wouldn't come back.less

Visited today. I ordered pie chips and beans. Pie was luke warm, beans cold and chips arrived 20 minutes after pie and beans were served. My husband ordered jacket potato and coronation chicken which he said was very nice but he had eaten it by the time my meal arrived which I sent back to get reheated. Prices a bit high for quality of food.less

Surely to goodness we can dish up something better than this pathetic effort to greet the tourists in our “World Heritage Site”. With two hungry toddlers, we had no option but to eat in this service forsaken establishment. Exorbitant pricing for the meagre selection on offer. It was only 1:30 pm and we were advised that the kitchen had no bread with which to make the kids a plain sandwich. No hot food on offer. The soup pot was empty but they did manage to rustle up some disgusting “packet soup” that was loosely described as “Pea & Ham”…….it was served with a scone & runny butter. The two “Senior Kitchen Staff” appeared to be in crisis talks while their bewildered young serving staff were left to face our International guests, most of whom did an about turn and left the facility and most likely cut short their experience of one of Scotland’s “prime tourist attractions”. This surely cannot be a commercially viable business who fronts up this abomination? It reeks of a Council run effort……. The Lanarkshire Council Directors will no doubt be enjoying their vacations on The Riviera, meanwhile on The River Clyde, we Scots are being served a Big Riddy!less